Shipping Policy

At Paul Oliver, we understand the anticipation that comes with waiting for your order to arrive. That is why we work with trusted logistics partners so every package reaches you safely, promptly, and in excellent condition. Our goal is to deliver not only premium products but also a smooth and reliable shopping experience every time you place an order with us.

This Shipping Policy outlines how your order is processed, shipped, and delivered from the moment you place it until it reaches your doorstep.

DELIVERY AREAS

We currently deliver to most serviceable PIN codes across India. You can check whether your location is serviceable by entering your PIN code during checkout. Paul Oliver reserves the right to add, modify, or restrict delivery locations at any time without prior notice.

International shipping, if introduced, will be separately communicated on the website.

ORDER PROCESSING TIME

Orders are processed only on business days, which are Monday to Friday, excluding public holidays.

  • Orders placed before 12:00 PM IST on a business day are generally processed on the same day.

  • Orders placed after 12:00 PM IST, on weekends, or on public holidays will be processed on the following business day.

  • Standard processing time is typically 1–2 business days from order confirmation.

Please note that during festive periods, sale events, or promotional campaigns, processing times may extend by an additional 2–3 business days. Wherever possible, such delays will be communicated through email or other available communication channels.

ESTIMATED DELIVERY TIMELINES

We work with third-party partners for warehousing, logistics, shipping, and last-mile delivery services.

Estimated delivery timelines begin from the date of dispatch and not from the date the order is placed. While we make every effort to ensure timely delivery, orders are generally expected to arrive within 5–7 business days.

Delivery timelines are indicative and may be affected by factors beyond our control, including courier operations, weather conditions, regional holidays, or Force Majeure Events. Paul Oliver shall not be held liable for delays arising from such circumstances.

SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout and may change without prior notice.

  • Free shipping may be offered on orders above a certain value, as communicated on the Website.

  • Express or expedited shipping options may be available for select PIN codes at an additional cost.

  • Cash-on-Delivery (COD) orders may require an additional convenience fee.

CASH ON DELIVERY (COD)

COD services are available only for select PIN codes and up to the maximum order value displayed during checkout.

If a COD order is refused without a valid reason, Paul Oliver reserves the right to suspend or permanently disable COD privileges associated with the account.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipment confirmation via email, WhatsApp, and/or SMS containing your tracking details.

You may track your shipment:

  1. Through the tracking link shared in the confirmation communication

  2. Directly on the courier partner’s website

  3. Via the ‘My Orders’ section on the Website

Paul Oliver is not responsible for inaccuracies or delays in updates provided by third-party courier tracking systems.

UNDELIVERED, RETURNED-TO-ORIGIN (RTO) & FAILED DELIVERY

If delivery attempts fail due to incorrect address details, recipient unavailability, refusal to accept the package, or similar reasons:

  • The courier partner will usually attempt delivery 2–3 times before marking the shipment as undeliverable.

  • After unsuccessful attempts, the package may be returned to our warehouse as a Return-To-Origin (RTO) shipment.

For RTO cases caused by customer-related issues such as incorrect address or non-availability:

  • Additional shipping charges may apply for re-delivery.

  • Shipping fees incurred for prepaid orders are non-refundable.

  • Refunds, where applicable under our Returns Policy, will be processed after deducting shipping and handling charges.

Paul Oliver shall not be responsible for losses arising due to failed deliveries caused by inaccurate information, customer unavailability, or refusal to accept valid deliveries.

DAMAGED IN TRANSIT

If your order arrives with visible transit damage, such as damaged packaging, broken seals, or crushed containers, please:

  1. Refuse the delivery at the doorstep if the damage is clearly visible and mention the issue on the delivery acknowledgement; or

  2. Contact us within 24 hours of delivery at ideas@polestaralpha.com with:

    • Your order number

    • Photographs of the damaged product and packaging

After verification, we may arrange a replacement or process a refund at our discretion.

We strongly recommend recording a video while unboxing your package. Claims relating to transit damage without adequate visual proof may not be accepted.

INCORRECT ITEM DELIVERED

If you receive the wrong product, please contact us within 24 hours of delivery with your order details and photographs of the item received.

Once verified, we will arrange for pickup of the incorrect item and dispatch the correct product, subject to stock availability. If the replacement item is unavailable, a refund will be initiated.

FORCE MAJEURE

Paul Oliver shall not be held responsible for any delay, interruption, or failure in fulfilling its obligations related to order processing, shipping, or delivery when such delays arise due to events beyond reasonable control (“Force Majeure Events”).

These events may include, but are not limited to:

  • Natural disasters such as floods, earthquakes, storms, or other acts of God

  • War, civil unrest, riots, terrorism, or armed conflict

  • Epidemics, pandemics, or public health emergencies

  • Government restrictions, regulations, lockdowns, or orders

  • Strikes, labour disputes, or industrial disruptions

  • Transportation, logistics, supply chain, internet, or utility failures

  • Fire, accidents, explosions, or similar emergencies

  • Any other circumstance beyond the reasonable control of the Company

In the event of a Force Majeure Event:

  • Our obligations shall remain suspended for the duration of the event.

  • We will make reasonable efforts to resume normal operations at the earliest possible opportunity.

  • Customers acknowledge that delivery timelines under such situations are indicative and cannot be guaranteed.

Paul Oliver shall not be liable for any direct, indirect, incidental, or consequential losses or damages arising from such delays or disruptions.

CONTACT

For queries related to returns, refunds, cancellations, or shipping assistance, please contact:

Email: info@pauloliver.in

Please also review the other policy-related documents available on our Website for additional information.