Refund and Returns Policy
At Paul Oliver, we take great care to ensure that every product meets our quality standards before it reaches you. As our products are carefully inspected prior to dispatch, we do not offer returns, cancellations after dispatch, or refunds.
No Return & No Refund Policy
All purchases made on www.pauloliver.in are final. Products cannot be returned for a refund under any circumstances. We only offer exchanges as outlined below.
Exchange Eligibility
Products may be exchanged in the following cases:
1. Damaged or Defective Products
The product received is damaged during transit, or
The product has a manufacturing defect.
To request an exchange for a damaged or defective product, customers must email an uninterrupted unboxing video clearly showing the sealed package being opened and the defect or damage visible in the product. The video must be sent to contact@pauloliver.in within 24 hours of delivery.
2. Size Exchange
Customers may request an exchange if they have ordered an incorrect size.
The request must be raised within 7 days of delivery.
The product must be unused, unworn, free from any marks or damage, and returned with all original tags, labels, packaging, and accessories intact.
Size exchanges are subject to stock availability.
Conditions for Exchange
All products sent for exchange must:
Be unused and unworn.
Have all original tags and labels attached.
Be returned in their original packaging.
Be in a saleable condition.
Paul Oliver reserves the right to reject any exchange request if the product shows signs of use, damage, alteration, or if the original packaging and tags are missing.
Non-Eligible Cases
Exchange requests will not be accepted in the following cases:
Products that have been used, worn, washed, damaged, or altered after delivery.
Damage caused by misuse, negligence, improper care, or normal wear and tear.
Minor variations in color, texture, or finish that may occur due to photography, lighting, or screen settings.
Requests raised beyond the specified exchange period.
Exchange Process
Once an exchange request is received, the Paul Oliver support team will review the request and provide further instructions.
The customer is responsible for shipping the product back to the address provided by Paul Oliver.
Return courier charges shall be borne by the customer unless otherwise communicated by Paul Oliver.
Upon receipt, the product will undergo an inspection process, which may take up to 2 business days.
Once approved, the replacement product will be dispatched.
For size exchanges, if the requested size is unavailable, Paul Oliver may offer an alternative size or product of equivalent value, subject to customer approval.
COD Part Payment Policy
For Cash on Delivery (COD) orders, customers may be required to make an advance payment of ₹300 while placing the order, with the balance payable at the time of delivery.
This advance payment is non-refundable and non-transferable under all circumstances, including refusal of delivery, order cancellation after dispatch, or non-acceptance of the parcel.
No Refund Policy
Paul Oliver does not provide refunds for any orders, including returned products, size exchange requests, refused deliveries, or cancelled orders after dispatch. Approved cases will be resolved through exchange only.
Final Decision
All exchange requests are subject to inspection and approval by the Paul Oliver Quality Assurance team. The decision made by Paul Oliver regarding product condition, eligibility, and exchange approval shall be final and binding.